Support

If you have any questions about ongoing support, the next step to take to report an incident or just the first place to look for the right solution to a new business requirement, you have come to the right place.

Our clients can use the web tools found in the Services menu to raise and track support incidents. We also have a link to the Quarantine Manager for our email content filer.

For most businesses today, irrespective of size, email plays a critical role in communicating with your employees, clients and prospects. We are all too aware of the rising levels of unsolicited email. Many unsolicited emails contain threats to your business including trojans, viruses, phishing and malicous web links.

We provide an open source email content filtering service based on industry proven tools to reduce unsolicited and malicious email. By utilising a cloud based SMTP gateway service there is also a substantial reduction in total email traffic to your server/s.

Our service provides users with a web based quarantine manager interface to delete or release quarantined email and a daily notification of blocked messages.

At Open Source Alternatives, we place a great deal of importance in transparency and accountability. In keeping with this, we track all incidents and requests using a ticketing system. Request Tracker is the leading open source ticket tracking tool from Best Practical LLC.

We encourage our clients to actively participate in the life cycle of a request. This can be as simple as using your unique tracking email address or the web interface, with an account specifically for your business. We are, of course, directly available by telephone.

Call the number above and press 2 to report support incidents.